How to make a compliment, comment or complaint
We are committed to giving you first-class customer service, and involving you in what we do. We want to know what you think about the quality of the services we provide.
If you have something to say about a service you have received, you can fill in our online form by clicking below:
Compliment, comment or complaint form
Alternatively, if you are asking us, for the first time, to provide a service you can contact us using one of the following forms:
Report an instance of anti social behaviour
What we would like to hear about
Compliments: When we get it right
We would like to hear from you when things go well, for example:
- Did we go the extra mile?
- Were we helpful and supportive?
- Was your repair fixed quickly the first time?
Comments: When we can do better
Tell us about:
- Your good and bad experiences and what you would like to see changed as a result.
- Any comments or practical suggestions that you would like us to think about
We call these Performance Improvement Notices, or PINs.
We promise to let you know how we use these Notices to improve the service. You will be able to read about what happened in Housing For You.
Complaints: When we get it wrong
We would like to hear from hear from you when things go badly, for example:
We treat all complaints as an opportunity to improve our policies, processes and procedures.
To find out how we will deal with complaints, click here: