How to make a financial claim against us

This page is provided for information purposes only. It does not indicate acceptance of any claim that may be made. It is not in any way an admission of any liability whatsoever on the part of Stevenage Homes Ltd.

If you consider that you have been injured or your property damaged as a result of the Stevenage Homes' negligence or by an employee of Stevenage Homes Ltd, acting negligently or in breach of any statutory duty, you may have the right to make a claim against Stevenage Homes.  However, it is recommended that you first contact your own insurers to obtain their advice and to see what assistance they can provide to you.

If you decide to pursue a claim directly against Stevenage Homes you must write to:

The Insurance Officer
Stevenage Borough Council
Daneshill House
Danestrete
Stevenage
SG1 1HN

Your letter must give details of the date and place of the incident, how the injury/damage happened, the extent of injury/damage and the amount you are claiming from Stevenage Homes. You must also explain in what way you consider that Stevenage Homes or their employee has been negligent or in breach of a statutory duty.

When your letter is received an acknowledgement will be sent to you and your claim will be investigated.  When the investigation is complete you will be contacted again.  The claim may be forwarded to our insurers.

If you have any queries regarding the procedure, the Insurance Officer can be contacted on 01438 242406 or by e-mail insurance@stevenage.gov.uk

Contract Service Staff or Stevenage Homes are not authorised to discuss questions of liability or to make any offer of settlement   The claim must be referred to the Insurance Officer.