Our performance
How we are doing
These are some of the key statistics showing how well we are performing and whether we are getting better or worse.
Performance indicator | Direction of travel | First half 2008/09 | 2007/08 | 2006/07 |
|---|---|---|---|---|
Urgent repairs completed on time |  | 92% | 98% | 98% |
Routine repairs completed on time |
| 86% | 90% | 86% |
Average time taken to re-let an empty home |
| 38 days | 39 days | 42 days |
| Homes failing to meet the Government's 'Decent Homes Standard' | | 55% | 48% | 30% |
Feedback (for example, complaints) handled on time |  | 94% | 84% | N/a |
What you think about how we are doing
We carried out our last overall satisfaction survey in 2006 (as Stevenage Borough Council). It showed that we had improved compared to last time we had carried out the survey in 2003. Overall satisfaction increased by 8%. These are some of the key statistics from that survey.
| Performance indicator | Direction of travel | 2006 | 2003 |
|---|---|---|---|
| Overall satisfaction | | 81% | 73% |
| Satisfaction with repairs and maintenance | | 77% | 73% |
| Satisfaction with opportunities to participate | | 61% | 56% |
| Tenants who consider their rent good value for money | | 78% | 70% |
| Tenants who believe their home is in good condition | | 76% | 81% |
You can download a full copy of the report on our 2006 satisfaction survey by clicking below:
Satisfaction survey 2006 report
We will be carrying out this survey again during 2008.
What the Government thinks about how we are doing
We were inspected by a Government body, the Audit Commission, in January 2007. At that time they found that we were providing poor services but that we had promising prospects for improvement. You can download a full copy of the Audit Commission's report by clicking below:
Inspection report January 2007
We are due to be inspected again in February 2009.
Further information
You can download some further documents about how we are doing, such as our annual report, by clicking below: