Who is eligible for a mutual exchange

Who is eligible

Only 'secure tenants' have the right to a Mutual Exchange.  If you are a homeless applicant living in temporary accommodation you do not have a right to exchange. If you are an Introductory tenant you do not have the right to exchange, but Stevenage Homes may consider a request from you.  If you have rent arrears, Stevenage Homes can approve the exchange but will not allow you to move until the arrears are cleared.

What you can exchange to

Exchanges will usually be refused if:

• If the property is too small – If you would qualify for overcrowding points on our Housing Needs Register
• If the property is too big – We would only allow one spare bedroom above our normal allocation standard
• If the property is ‘specialised’ and you do not need that ‘speciality’. For example, to exchange into a sheltered scheme you would need to be over 60.

We will consider exchanges that fall just outside the guidelines in exceptional circumstances.

For full details of all possible grounds for refusal, you can click here.