News
Category Items
Lift out of service at The Towers
1.01pm, 26 January 2012
We are aware that a short leak has caused some flooding at The Towers (Town Centre) which has affected the electrical systems in the block and resulted in the lift being out of service.
How satisfied are you with our services?
3.19pm, 23 January 2012
This week we start carrying out a big survey to find out how satisfied our tenants are with our services.
Residents awarded for tackling anti-social behaviour
11.04am, 19 January 2012
A number of Stevenage residents were honoured in a ceremony hosted by Stevenage Borough Council on Tuesday 17 January for their contribution towards tackling anti-social behaviour.
Severe weather - Service update
1.41pm, 5 January 2012
Due to the current weather conditions we are experiencing a high volume of calls to our customer service centre.
Anti-social tenant jailed
3.31pm, 20 December 2011
A Stevenage Homes tenant has been sent to prison for 28 days for serious and repeated anti-social behaviour.
Opening hours over the festive period
12.01am, 20 December 2011
Here's how you can contact us during the next week.
Stevenage Homes recognised for Customer Service Excellence
4.31pm, 30 November 2011
Stevenage Homes has become a member of an elite group of public services that have been awarded the Customer Service Excellence Standard.
Now recruiting! Our Customer Scrutiny Panel needs you
3.11pm, 4 November 2011
We are recruiting new members to the Customer Scrutiny Panel - do you think you can help?
Tenant told to behave, or go to jail
12.59am, 25 October 2011
A nuisance tenant who made life hell for her neighbours and was given a suspended jail sentence and an Anti-Social Behaviour Injunction (ASBI) in August has had this extended.
‘You’re Hired!’ Two new apprentices start work at Stevenage Homes
9.24am, 25 October 2011
Two local young people began working towards lifelong careers by taking up apprenticeships with Stevenage Homes this month.
DIY Workshop - Thursday 10 November
9.28am, 13 October 2011
We've joined in partnership with local landlords and our contractors to hold a DIY workshop day for tenants.
Annual Report 2010 - 2011
10.36am, 30 September 2011
We are pleased to announce that our Annual Report for 2010-2011 is now available for you to download and view online.
Online Forms not available today - Tuesday 20 September
7.23am, 20 September 2011
Our online forms are undergoing maintenance and will not be available today
Step forward to raise money for dementia
12.18am, 7 September 2011
Stevenage Homes staff are encouraging residents of the town to join them in walking up to 10 kilometres to raise money for local dementia sufferers and their families on Saturday 24 September.
Hobbs Court cook up funds for St John Ambulance
3.51pm, 24 August 2011
Residents of Hobbs Court sheltered housing scheme, managed by Stevenage Homes, used their culinary skills to help raise hundreds of pounds for St John Ambulance by holding a charity BBQ.
Stevenage Homes gets 'So Friendly'
11.09am, 20 December 2011
Stevenage Homes is sponsoring the So Friendly category of the Pride of Stevenage Awards.
Leaseholder Surgery - Wednesday 3 August 2011
2.54pm, 29 July 2011
We're holding a number of drop in sessions for Leaseholders - come along and have your questions answered.
Tenant ordered to behave
2.39pm, 29 July 2011
A nuisance tenant accused of making life hell for his neighbours has been issued with an Anti-Social Behaviour Injunction (ASBI) by Stevenage Homes.
Sign up to inspect our services
1.56pm, 27 July 2011
At Stevenage Homes we believe that customers should be at the heart of the work that we do… How do we know this? Because our customers have told us!
Staff Conference 2011
1.40pm, 20 July 2011
On Thursday 21 July, most of our staff will be taking part in our annual staff conference, a vital part of our training programme.
Beko Fridge Freezers – Health and Safety Warning
9.16am, 14 July 2011
London Fire Brigade is urging people to check if they own one of the models of BEKO frost free fridge freezers which are subject to a safety warning.
6th Annual Customer Conference another success
2.37pm, 6 July 2011
We held our 6th annual customer conference on Saturday. Almost 100 customers attended and shared their thoughts and views about our services and what they see as priorities for the coming year.
Customer Conference 2011 - Preparing for the future
9.58am, 16 June 2011
Stevenage Homes Customer ConferenceSaturday 2 July 2011 from 9.30am until 2.00pmHoliday Inn, St George’s Way, Stevenage
Penny wins pounds for being involved
10.39am, 15 June 2011
A Stevenage Homes tenant has been rewarded for getting involved in how housing is managed in the town.
Housing for You - Summer edition out now
9.44am, 1 June 2011
The latest issue of Housing for You is winging it's way to you, but you can view and download a copy now.
Can you help Silkin Court Celebrate Silver?
2.27pm, 6 May 2011
In June 2011 Silkin Court Sheltered Housing Scheme, in the Poplars area of Stevenage, will be celebrating 25 years since it welcomed its first tenants.
The future of Council housing in Stevenage
3.51pm, 5 May 2011
Stevenage Borough Council is undertaking a Housing Options Appraisal Project to consider the future options for managing council homes in Stevenage.
Benefits are changing
3.33pm, 7 April 2011
If you have adults living with you that are not in education they will have to contribute to your rent.
Olympic fun and fitness brings young and old together
3.20pm, 28 March 2011
Stevenage Homes will be hosting its own version of the Olympics at the Scarborough Centre on Thursday 31 March as 120 athletes aged between 10 and 88 battle for gold, silver and bronze on Wii games consoles.
Improve your job prospects with Tenant Training courses
11.29am, 16 March 2011
Stevenage Homes is helping tenants to improve their employment prospects by offering a short course on how to brush up interview skills and CVs.
Funding approved to improve homes in Stevenage
12.49am, 22 February 2011
Stevenage Homes has welcomed news that a bid to continue delivering improvements to Council homes in Stevenage has been successful.
Sheltered housing review
4.50pm, 9 February 2011
In partnership with Stevenage Borough Council we are asking residents in sheltered housing schemes for their views on what changes we can make to our services in response to a 28% cut in Hertfordshire County Council funding.
Stevenage Borough Council to review delivery of housing services
12.04am, 31 January 2011
Stevenage Borough Council is to review the way it delivers its housing services. After five successful years of running the management of housing in Stevenage through Stevenage Homes, the Borough Council is now responding to recent changes in Government policy.
Home4U has changed
4.33pm, 12 January 2011
If you have applied to become a Council tenant and are using Home4U to bid for a new home you need to know about some changes that we have made.
Stevenage Homes welcomes three new board members
11.06am, 7 January 2011
Three new board members took up their positions at the most recent Board meeting. Their appointment followed a recruitment campaign for the voluntary positions of independent and tenant Board members.
Staying warm in Winter
11.32am, 22 December 2010
Follow these simple tips to help protect you and your home during the cold Winter months.
Gift donations for hospital help spread the Christmas spirit
1.14pm, 16 December 2010
A local residents group, together with staff and tenants of Stevenage Homes, helped spread some Christmas cheer at Lister Hospital this festive season by donating gifts for patients.
Housing for You - December issue out now
2.08pm, 10 December 2010
Our festive December issue of Housing for You is out now, and available to view online.
Award winning learners
3.30pm, 2 December 2010
Stevenage Homes have officially been crowned Winners of The Inspiring Learning Award by the Campaign for Learning and The Open University.
Safe use of power tools included in next DIY skills training day
11.48am, 12 November 2010
Stevenage Homes customers are being given another opportunity to develop their DIY skills at The Bowes Lyon Centre on Thursday 18 November.
LEASE open day gives advice for leaseholders
10.25am, 19 October 2010
If you're a leaseholder you may be interested in the Leaseholder Advisory Service's (LEASE) advisory open day this November.
Annual Report to Tenants 2010
9.03am, 1 October 2010
Our Annual Report to Tenants 2010 is now available online for you to view and download.
Customer Conference 2010 - October 16th
2.03pm, 29 September 2010
This year’s customer conference will take place on Saturday 16th October at the Holiday Inn on St. George's Way.
Housing for You - September 2010
11.51am, 27 September 2010
The September/Autumn issue of Housing for You magazine is now available to view and download online.
Who's in the hood?
2.27pm, 23 September 2010
An open day in Stevenage town centre today aimed to show that anti-social behaviour is not a big problem in Stevenage and that young people, who are often accused of anti-social behaviour, are no more likely to be perpetrators than other age groups.
Sheltered housing tenants raise £1500 for Garden House Hospice
4.32pm, 2 September 2010
Residents of six sheltered housing schemes raised over £1500 for Garden House Hospice during the summer to celebrate the charity’s 20th birthday.
Stevenage Homes pass complaints test
2.47pm, 27 August 2010
Stevenage Homes has become one of only four social housing providers to achieve accreditation for the way we handle complaints.
Delivery and Business Plan 2010-2014 now available
4.03pm, 10 August 2010
You can view and download our Delivery and Business Plan 2010-2014 online now.
Sheltered housing gets a 'spruce up'
2.45pm, 23 July 2010
Fourteen sheltered housing schemes and an emergency accommodation scheme will be getting a major face lift when our staff volunteer to take part in a week long project involving gardening, painting and decorating.
Our Editorial Panel wants you!
1.12pm, 8 July 2010
We’re looking for new tenants to help us produce and review our tenant magazine Housing for You by becoming members of our Editorial Panel.
Analogue cable switch off delayed by 12 days
2.56pm, 30 June 2010
We have been informed by Virgin Media that they will continue to broadcast analogue cable TV channels until Tuesday 13 July.
Resident Roadshow - 28 June - 16 July
2.18pm, 28 June 2010
Look out for our resident roadshow which begins this week – we’re out and about in a number of areas across the town looking for your thoughts and ideas for the future.
Resources Director vacancy
9.49am, 23 July 2010
Can you see beyond the numbers? We are looking for an inspirational finance professional with a drive for personal development and exceptional leadership skills.
Stevenage Day this Sunday 13 June
11.03am, 8 June 2010
It's that time of the year again, and Stevenage Homes will be attending Stevenage Day as normal to meet with our tenants and customers.
Capable Guardians awarded
9.20am, 13 May 2010
Our anti-social behaviour team and the Police presented the 2010 Capable Guardians Award to residents of Cavell Walk.
Great Gardens - Free tenant training course
1.18pm, 19 August 2010
Get those green fingers going with our free gardening course for tenants.
Resident inspectors gain accreditation in new scheme to tackle anti-social behaviour
6.08pm, 8 April 2010
Our very own tenants Bill Whelan and Michael Hearn were recently accredited under the Community Safety Accreditation by Hertfordshire Constabulary.
Virgin Media reminder
4.32pm, 29 March 2010
Customers that are connected to Virgin Media’s analogue TV service are expected to see a reduction in service on Thursday 1 April.
IRS to be discussed at Leaseholder Forum
5.05pm, 23 March 2010
The installation of integrated reception systems (IRS) into flat blocks will be discussed at the Stevenage Homes leaseholder forum on Wednesday 14 April.
Website problems being resolved
4.25pm, 15 March 2010
You may experience problems using this website at present, as there are problems with our Internet link.
Brave George saves elderly resident from fire in sheltered housing
11.52am, 2 March 2010
One of our dedicated repairs operatives acted quickly to rescue an elderly resident from a fire, when he saw smoke coming from the window of a bungalow in a sheltered housing scheme.
Housing for You - Out now!
1.47pm, 28 June 2010
The latest issue of Housing for You magazine is now available to view online.
Important news about Virgin Media
6.12pm, 9 March 2010
Free DIY workshop day - Thursday 11 February 2010
3.51pm, 3 February 2010
Getting involved with FOSTA workshop
2.15pm, 11 January 2010
Friday 22 January from 11.30am – 3.30pm including lunch at Daneshill House
Housing for You - December issue online now
10.37am, 14 December 2009
The December Issue of Housing for You is now available for you to view online.
Full satisfaction survey report available
9.34am, 27 November 2009
According to our annual general satisfaction survey, carried out over July and August, tenants have noticed our services improving over the last year.
Don't let your rent snowball
2.36pm, 23 November 2009
We know that Christmas is an expensive time of year and the temptation to spoil family and friends is always there. This year don’t let your rent arrears snowball out of control just so you can pay for Christmas.
Are you thinking of getting a dog this Christmas?
2.30pm, 20 November 2009
With Christmas fast approaching you may find yourself under pressure from children to get a dog. Its easy to give in to pressure but have you considered the long term suitability of a dog?
Would you be interested in free DIY lessons?
2.31pm, 9 November 2009
We’re thinking of running free DIY training sessions for our tenants.
Follow us on Twitter
1.10pm, 3 November 2009
You can now keep up to date with news and useful information about our services online by following us on Twitter.
Rent statement error
4.58pm, 2 November 2009
We would like to apologise for any confusion caused by the new rent statement, which we have recently sent to all tenants.
Good Neighbours celebrated at conference
1.21pm, 19 August 2010
A family that has spent years helping their neighbours picked up a prize worth £500 at our annual customer conference.
Online Customer Account problems resolved
3.26pm, 20 October 2009
Our Online Customer Account is now available again.
Community variety show raises money for charity
2.41pm, 19 October 2009
We held our second variety show, Let Us Entertain You, last Wednesday at the Gordon Craig Theatre.
Look out for our Energy Roadshow
10.58am, 30 December 2009
As part of National Energy Week (19 - 23 October), our staff will be out and about in the community this week helping you save energy and money.
October edition of Housing For You available
1.01pm, 15 October 2009
We are currently delivering the October edition of our magazine for customers. You can also download a copy from this site.
Our annual report is now available
3.44pm, 15 October 2009
Every year we publish a report for customers showing what we have achieved in the last year. You can now download a copy of the 2009 report.
Let us entertain you at our community variety show
8.38am, 12 October 2009
The Gordon Craig Theatre will become the venue for our second community variety show this Wednesday.
Mayor of Stevenage commends local apprentice
3.17pm, 6 October 2009
The Mayor of Stevenage has joined us in commending local resident, Aaron Briggs, for securing an apprentice position with Apollo, where he will be working on our £90m programme to improve homes.
Private property closed due to anti-social behaviour
11.09am, 1 October 2009
Working with the Police we have used a piece of legislation for the first time to evict people from a private property for causing significant and persistent disruption to the local community.
Tenants’ satisfaction increasing
9.26am, 30 September 2009
According to our annual general satisfaction survey, carried out over July and August, tenants have noticed our services improving over the last year.
Improved rent statements coming soon
3.06pm, 28 September 2009
The quarterly rent statements that you receive have been revised and we will be sending the new statements out in mid October.
Our Annual General Meeting
11.12am, 29 September 2009
We will be holding our Annual General Meeting on Thursday 1 October.
Putting customers first at our Customer Conference
8.31am, 21 September 2009
We will be holding our 4th Customer Conference on Saturday 17 October.
Stevenage Homes shortlisted for second national housing award
9.18am, 17 September 2009
We have been shortlisted for the UK Housing Awards for the second year running.
Have you completed your leaseholder satisfaction survey?
2.19pm, 14 September 2009
We are currently carrying out our annual leaseholder satisfaction survey. If you are one of our leaseholders you should have received a survey form asking for your opinion on our services.
Celebrating our equality and diversity achievement
2.32pm, 9 September 2009
We have become only the 3rd Arms Length Management Organisation in the Country to achieve Level 3 of the Equality Standard for Local Government.
Let us entertain you
10.04am, 9 September 2009
Following the huge success of Supported Housing's Got Talent, residents of our sheltered housing schemes will be putting on another performance.
Board Meetings update
2.18pm, 18 August 2009
Please note that we have made some small changes to our schedule of Board meetings for September and October.
Business and Delivery Plan 2009-2013 now available
10.45am, 6 August 2009
Our Business and Delivery Plan 2009-2013 is now available for you to view and download from our online Leaflet Rack.
Young People Event
2.24pm, 14 July 2009
If you are aged 29 or under and are a Stevenage Homes tenant or leaseholder, we’re inviting you our Young People event this summer.
Celebrating our 1,000th Online Account Customer
9.54am, 2 July 2009
Over 1,000 tenants have now signed up for our Online Customer Account.
New websites that help you manage your money
8.51am, 2 July 2009
The Stevenage Credit Union and the Citizens Advice Bureau have both launched new websites aimed at helping you manage your money.
Tell us how we are doing
9.18am, 24 June 2009
We are about to carry out our annual general satisfaction survey.
Look out for the Stevenage Homes Roadshow
1.42pm, 10 June 2009
We will be out and about visiting local estates between 15 June and 19 June and if you can’t make it down to meet us you can still take part online through this website.
Come and say hello at Stevenage Day
1.15pm, 9 June 2009
We will be hosting our Stevenage Homes marquee again at this year's Stevenage Day on Sunday 14 June at King George playing fields.
Leasehold Forum meeting postponed
1.03pm, 9 June 2009
The Leasehold Forum meeting of Wednesday 10th June 2009 is being postponed until Wednesday 17th June 2009.
Summer edition of Housing For You available
12.00am, 5 June 2009
The summer 2009 edition of our magazine for customers is currently being delivered and is also available as a download from this website.
A star performance
2.52pm, 19 June 2009
We have been rated by the Audit Commission as a good, two star, housing service with promising prospects for further improvement.
Be our 1,000th online customer
9.42am, 29 May 2009
Our Online Customer Account is closing in on it’s 1,000th account holder and we will be rewarding our 1,000th online customer with a prize of £50 leisure vouchers.
Scheduled website maintenance
9.32am, 28 May 2009
We will be carrying out essential maintenance work on parts of our website between 7.30am and 8.00am on Monday 1 June.
Do you have a good neighbour?
2.16pm, 26 May 2009
Is your neighbour a Stevenage Homes tenant? Do they help people in your local community? Are they a local hero?
Good Neighbour Day
2.27pm, 21 May 2009
To help mark European Neighbours Day we will be hosting three Neighbours Days across Stevenage to help raise awareness of local residents groups and promote better relationships in local communities.
Children help elderly residents get online
1.25pm, 11 May 2009
Children from St Giles Primary School are helping to introduce elderly residents of Norman Court to the internet.
Online Customer Account maintenance
8.46am, 23 April 2009
Our Online Customer Account will be briefly unavailable on the morning of Monday 27th April to allow us to carry out essential maintenance.
Get involved - Estate walkabouts in your area
2.37pm, 16 April 2009
Estate walkabouts are a great way to get involved and help make improvements to your local community.
Latest Housing For You available
12.58am, 1 April 2009
The latest edition of our magazine for customers, Housing For You, is currently being delivered and is also available to download from this site.
This site in your language
8.21am, 1 April 2009
You can now translate this site into 12 different languages using Yahoo BabelFish.
Join our Editorial Panel
4.12pm, 26 March 2009
Join our Editorial Panel and get involved in producing Housing For You, our magazine for customers.
Website maintenance next weekend
3.59pm, 20 March 2009
Our website will be temporarily unavailable next weekend while essential maintenance is carried out.
Get clear this year!
11.08am, 18 March 2009
Manage your money better with these tips to keep your rent and service charge accounts in the clear.
Hendren Court Residents' Meeting
10.47am, 30 December 2009
We are holding a meeting for residents of Hendren Court on 23 March between 7pm and 9pm at the Oval Community Centre
Rent increase announcement
1.42pm, 10 March 2009
Housing Minister Margaret Beckett has announced new support to help councils cut their rent increases for tenants.
Over three quarters of tenants satisfied
2.58pm, 2 March 2009
You have been giving us your views in our first ever overall satisfaction survey as Stevenage Homes. According to the survey, more than 3 in every 4 of you (77%) are satisfied with our services.
Website problems
9.18am, 24 February 2009
We are aware that there are ongoing technical problems with our website.
Online Customer Account Launched
9.17am, 18 February 2009
You can now manage a lot more of your tenancy online using our Online Customer Account.
New repairs handbook
11.05am, 30 December 2009
Our new repairs handbook is being delivered to all tenants and is now available to download from this site.
Telephone payments system temporarily unavailable
10.09am, 9 February 2009
Unfortunately our telephone payments system will be temporarily unavailable due to maintenance work being carried out later today.
Stevenage Furniture Recycling Scheme
3.09pm, 6 February 2009
Stevenage Furniture Recycling Scheme is a registered charity who can provide low cost, second hand furniture for Stevenage residents.
Customer Service Centre affected by weather conditions
10.28am, 5 February 2009
Our Customer Service Centre is running a reduced service due to the weather.
New Residents' Group formed in Shephall
12.02am, 9 February 2009
Residents of Shephall have formed a new Residents’ Group which will meet for the first time on 18 February.
January Housing For You available
11.05am, 27 January 2009
You can download a copy of our latest magazine for customers now.
Online leaflet rack
4.17pm, 26 January 2009
We offer a range of leaflets giving information on our services and advice on living in one of our homes.
Setting standards for involving you
10.54am, 20 January 2009
We are setting out standards for how we will involve you in shaping our services and would like your comments on them.
New Housing Allocations Scheme Launched
11.23am, 4 October 2011
Stevenage Borough Council has introduced a new Allocations Scheme from Monday 12th January, which will affect the way Stevenage Homes allocates empty properties.
Sign up for our Online Customer Account
9.13am, 12 February 2009
A lot more of our services will be available online when we launch our Online Customer Account early in 2009.
How are we doing on Equality and Diversity?
9.25am, 24 April 2009
We have just completed the first draft of our new Equality and Diversity Strategy and Action Plan, which outlines our approach and sets our priorities for the next four years and we would welcome your comments on this.