Tenant handbook and what you can expect from us
Tenant Handbook
Our Tenant Handbook is a guide to living in one of our properties. It contains a lot of useful information about your tenancy. You can download it in sections below:
- Introduction to Stevenage Homes
- How to contact us and what you can expect from us
- About your tenancy
- Your rent
- Repairs and maintenance
- In and around your home
- If you live in a block of flats
- The sheltered-housing service
- Living in the community
- Involving residents in improving services
What you can expect from us
We publish standards which tell you the level of service you can expect from us. The latest set of standards were agreed in October 2011 and are available for you to download and view ; just click the link below: