Repairs

Information about repairs to your home, including how you can report a repair online

Category Items

• How to report a repair

  How to report a repair by phone, fax, e-mail or by using our on-line form.

• How to report an emergency repair

  What to do if you require an emergency repair outside of office hours

• How quickly we will carry out repairs

  How long you are likely to have to wait before we carry out your repair

• What will happen once you have reported a repair

  Who repairs will be carried out by, what will happen if an appointment is not kept or if you are not home when we call and what you should do if you are not satisfied with your repair.

• What you are responsible for

  Your responsibilities towards the upkeep of your home and what when we may charge you if for damage to your home

• What we are responsible for

  Our responsibilities towards the upkeep of your home

• Repairs satisfaction survey

  If you have recently had a repair to your house, you can fill in the on-line form and tell us how we did

In this section

• Maintenance & improvements
• Repairs