How quickly we will carry out repairs

When you report a repair, we will tell you whether it will be treated as an emergency, urgent or routine repair and arrange an appointment with you accordingly.

•  Emergency repairs are completed within 24 hours
• Urgent repairs are completed within 5 working days
• Routine repairs are completed within 20 working days

 For more information contact our repairs service direct on Freephone 0800 1123444 or on 01438 211011 for mobile users.