How to report a repair
When reporting a repair please have the following information ready:
- Your name, address and contact number
- The best times to contact you at home
- As much detail as possible about the repair
To report your repair, please click below:
If your repair is an emergency and it is outside our office hours or if you are reporting a repair to a communal part of your building, please click below:
How to report an emergency repair
How to report a repair to a shared area
If we have enough information we will order the repair straight away. Sometimes we will need to inspect the work first. We will let you know if this is the case.
If you are reporting damage caused by others you should report this to the Police first and record the Police crime incident log number.
You can now track the progress of your repairs by signing up for our Online Customer Account. This will allow you to check that we have received you repair and to see when we will complete it by. To sign up, or to log in if you have already signed up, please click below:
You can also report a repair by :
Phone: 0800 1123444 or 01438 211011
Fax: 01438 211256
E-mail: cscrepairs@stevenage.gov.uk
Post: Repairs Centre Manager, Stevenage Homes, Cavendish Road, SG1
The Customer Service Centre is open:
Monday to Friday
Telephone 08:00 - 18:00
Walk-In 08:30 - 17:30 (public access)