About your emergency alarm system
Your home will have an emergency alarm system to help you feel safe and secure. It has a two-way speaker system (this means you can use it to talk to the Supported Housing Officer and they can talk to you) and pull cords in each room.
You can get a pendant from the Supported Housing Officer if you feel you cannot manage to use the pull cords because you have a disability, are ill or at risk of falling. Pull cords are also fitted in the shared areas.
When you can use the alarm
You can use the alarm whenever you need help, at any time of the day or night. For example if you:
- Are not feeling well
- Have had an accident or fall in your home
- Are worried about people calling to your door or unusual noises outside you home
- Need advice or just reassurance
What happens if you need help
If you need help in an emergency, just pull one of the cords or press the red button on your pendant to call the Supported Housing Officer. When the Supported Housing Officer is off duty or not in the scheme your call will go through to the Careline Centre.
The Careline Centre works 24 hours a day every day of the yer. The operator may be able to deal with your problem straight away or will arrange for a mobile Supported Housing Officer (and any emergency service you may need) to call at your home. If you are not able to talk after making an alarm call a Supported Housing Officer will visit you anyway to check that you are O.K.
Do not worry if you make a call by mistake. Just tell the officer when they answer your call.