How residents not living in sheltered housing can apply for the Careline alarm system

What is the Careline alarm service?

The Careline alarm service gives you the freedom to live independently, in the safety of knowing that you can always get help in your home whenever you need it.

Our service provides peace of mind and reassurance 24 hrs a day, 365 days a year and is available for people living in the Borough of Stevenage, particularly if you live alone or feel at risk for any reason.

You will be provided with two pieces of equipment. One is a pendant which you can carry anywhere within your home or garden. Light and easy to use, the pendant can be worn around your neck or clipped to your clothing. The other piece of equipment is a unit, which is plugged into your telephone.

When you press the red button either on the pendant or on the unit, your call goes through to highly trained staff at the Careline Centre. They will summon help such as an ambulance, a doctor, one of Stevenage Homes’ Mobile Supported Housing Officers, family or friends.

Who qualifies for a community Careline alarm?

The service is available to any Stevenage resident who feels at risk for any reason.

What can I expect from this service? 

• Your application for an alarm will be dealt with by trained staff in a polite and efficient manner 
• An appointment will be made for a Mobile Supported Housing Officer to visit you and assess whether you could benefit from having an alarm installed 
• If an alarm is required, then we will inspect to see what work needs to be carried out.
• Once an alarm has been installed, you can be assured of a prompt response to any emergency call
• You will receive an annual visit to check the equipment and to see whether your circumstances have changed 
• All Mobile Supported Housing Officers are easily recognisable by their uniform and a personal identification card.

Always make sure that any visitors are who they say they are. If you are in doubt do not let them into your home.

How do I apply?

Telephone  the Customer Service Centre on 01438 242666, email us (by clicking below) or write to us at:

Stevenage Homes Ltd
Daneshill House
Danestrete
Stevenage
Herts
SG1 1HN

We will advise you on whether or not you qualify for a Careline alarm and arrange a home visit.

Anyone wishing to refer a Stevenage resident who would benefit from the service can also do so using the online form

What will it cost?

There is a charge for everyone who has an alarm, contact Customer Services on 01438 242666 for details. The Careline alarm needs a landline telephone point, it will work in either NTL or BT points and will need a 13 amp socket within 2 meters of the telephone point.

What happens if my circumstances change?

Let us know as soon as possible - ring 01438 242666

If you are moving into sheltered housing, this is covered by a similar system and your Careline alarm will need to be returned to Stevenage Homes for use elsewhere.

If you move out of Stevenage, your Careline alarm must be returned to Stevenage Homes.

Please let us know if you are moving so that we can keep our records up to date.

What if I have a comment or concern about the Service?

If you have a comment or concern about this service, we want to know so that we can improve our service to you. You should contact us at the above address.