Supported housing surveys
We last carried out satisfaction surveys over November and December 2008 for the Careline service and Sheltered Housing.
Careline
98% of users said they were satisfied with our service overall. 97% also said that having Careline made them feel more independent. These are up slightly compared to 2007 when customers rated these at 97% and 95% respectively.
Satisfaction was very high with almost every aspect of the service but in particular 100% of respondents were satisfied that the staff who answered their call were helpful and supportive and with the speed of response in mobile staff reaching them.
The lowest area of customer satisfaction was with opportunities to participate in the service. 76% of customers are satisfied and this is the only area of the service to achieve less than 90% satisfaction.
You can download a full set of results by clicking here:
Sheltered Housing
Overall satisfaction with the service was very high. 90% of respondents said that living in sheltered housing has improved their quality of life and 89% said it helps them to be more independent. This is only slightly lower than last year when these results were 92% and 90% respectively.
Satisfaction also continues to be high with every area of the service. In particular, it is highest with the Careline alarm system (96% overall) and most aspects of the Supported Housing Officer’s service (92% overall). Customers also said the General Assistants were helpful and supportive (92%).
The lowest areas of satisfaction are with the way customers are consulted about the running of their scheme (83%) and the standard of cleanliness in the shared areas of the scheme (86%). Customers also said that the things that would most improve their scheme were improvements to the repairs service (31%), improvements to security (20%) and improvements to the grounds (20%).
You can download a full set of results by clicking here: