Supported housing surveys
Careline satisfaction survey results for 2011
Overall satisfaction with the service is still extremely high at 97% which is only 1% lower than 2 years ago. 96% said they felt it helped them to be more independent which is slightly below satisfaction levels in 2009.
Satisfaction remains very high (90%+) with almost every aspect of the service but in particular 98% of customers were satisfied with the staff who came to the customer's home being helpful and supportive (5% up on previous results). Customers still rate highly (97%) a mobile supported housing officer available at all times in the event of an emergency.
This year satisfaction with the charge for the Careline service being value for money has decreased by 3%. We believe this is due to the economic climate changing and finances becoming more difficult to manage with the ever increasing charges for services that agencies are making.
Still one of the highest satisfaction rate of 98% is the satisfaction of Careline in making customers feel safer and more secure. This has been consistent in survey results for the last 5 years.
Customer satisfaction with opportunities to participate in the service has dropped by 7% this year despite having a Careline Focus Group and Careline newsletter twice a year (34% said that the Careline newsletter was the most preferred method to keep them informed and an opportunity to give feedback - 9% more than in 2009). More work will be done to get customers engaged in the service.
You can download a full set of results by clicking here:
Sheltered Housing satisfaction results
We did not carry out a survey in 2011 as consultation was taking place on shaping the future of sheltered housing. We plan to do a satisfaction survey early on in 2012.