Supported housing surveys
We last carried out satisfaction surveys over September and October 2007 for Careline and November and December 2007 for Sheltered Housing.
Careline
97% of users said they were satisfied with our service overall. 95% also said that having Careline made them feel more independent and 97% felt it made them safer and more secure in their home.
Following the survey, we are working to improve opportunities for customers to have a say in the service and we are aiming to visit customers more often. 77% of customers said they were satisfied with opportunities to participate in the service and 90% said that their current annual visit was often enough.
You can download a full set of results by clicking here:
Sheltered Housing
92% of residents said that living in Sheltered Housing has improved their quality of life. 90% also said that it made them feel more independent and 96% said they were satisfied with their Supported Housing Officer.
Customers said that our priorities for improvement should be repairs and the security of your schemes. We are currently working on improving the security of our schemes.
You can download a full set of results by clicking here: